Training Course Description
BSBOPS305 Process customer complaints
Application
This unit describes skills and knowledge required to handle complaints from customers.
The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
To read the full description and requirements for this course, visit the National Training Register website here: https://training.gov.au/Training/Details/BSBOPS305
What happens now?
Now, you sit back and relax and wait for the course providers to reply.