BSBOPS203 Deliver a service to customers
Application
This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.
The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
To read the full description and requirements for this course, visit the National Training Register website here: https://training.gov.au/Training/Details/BSBOPS203
What happens now?
Now, you sit back and relax and wait for the course providers to reply.