Training Course Description
SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set
Description
A set of skills for individuals to reduce risk of disrespectful, aggressive or abusive customer behaviour, manage incidences of disrespectful, aggressive or abusive customer behaviour when escalated and support the wellbeing of staff following an incident of disrespectful, aggressive or abusive customer behaviour.
To read the full description and requirements for this course, visit the National Training Register website here: https://training.gov.au/Training/Details/SIRSS00032
What happens now?
Now, you sit back and relax and wait for the course providers to reply.