TLI33122 Certificate III in Rail Customer Service
Qualification description
This is a qualification for a person who is engaged in the rail customer service environment.
They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.
This qualification is aligned to the following defined roles:
- passenger service officer
- senior customer service assistant/officer
- station manager
- station officer
- train conductor.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
To read the full description and requirements for this course, visit the National Training Register website here: https://training.gov.au/Training/Details/TLI33122
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