CSCOFM001 Support offender services

This unit describes the skills required to match services to offenders and support those services.

This unit applies to those working with offenders in custody or in community services within a limited range of familiar and predictable contexts; working in a coordinated team is integral to the role. Support services can be defined as:

• information and advice
• administration and information processing
• maintenance of offender information
• processing of service agreements and allocations
• offender property and finances
• liaison with community agencies
• liaison with family support

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders and service provision.

Those undertaking this unit work with moderate support. The role involves explicit tasks involving a limited number of familiar steps.

No licensing, legislative or certification requirements apply to unit at the time of publication.